‹ workSmart layout for
Smart layout for
spacious feel
assignment
The Best in Fresh With 1,100 stores, BILLA is Austria's largest supermarket chain. Its ambition is to be the best in fresh. BILLA wanted to make its customers more aware of the quality and range of the fresh food products in its stores. For this, the products needed to be presented more effectively. But without major shop renovations and with a limited budget.
result
enhanced brand strategy
increase in turnover in fresh food categories
increase in customers' perception of fresh food quality
more intuitive in-store experience
client
project
category
scale
REWE Group AT
project
Billa
category
food retail
scale
900 m2
our approach
To highlight the supermarket's range of fresh vegetables, fruit and bread, we needed to literally give these products more space. This called for an entirely new store layout. Supermarkets make optimal use of the available floor space. This means that when certain product groups are rearranged, this can have enormous consequences for the entire layout of the store. So, this project was an interesting puzzle to put together. In consultation with BILLA, we reduced several product categories, which eventually led to an entirely new layout. Based on our experience in retail sectors in the Netherlands and Germany, we proposed to plan the layout of the store based on 'consumer moments', such as breakfast, lunch, snacktime and dinner. In the Netherlands and many other countries this approach has been used successfully for years, but in Austria this approach is not common practice. We also identified clusters that are clearly associated with seasonal food products (rather than having these products scattered across different product groups in the store). For convenience, a product category that is still in its infancy in Austria, we ensured the items were placed in logical places in the store.
In addition, we designed new display furniture to present the products in an attractive manner. New refrigerated display cases were also installed. Furthermore, communications were strongly reduced so as to not divert attention away from the products.
In total, six pilot projects were conducted, with positive results in terms of customer rating and turnover. Over the course of 2020, BILLA will have remodelled most of its existing supermarkets based on this design.
In addition, we designed new display furniture to present the products in an attractive manner. New refrigerated display cases were also installed. Furthermore, communications were strongly reduced so as to not divert attention away from the products.
In total, six pilot projects were conducted, with positive results in terms of customer rating and turnover. Over the course of 2020, BILLA will have remodelled most of its existing supermarkets based on this design.