Customer journey mapping in Noord-Holland

Customer journey mapping with the help of our agency in Amsterdam, Noord-Holland, is a great way for companies to get more insight in their customers and potential customers. It shows all the steps a customer takes to purchasing a product and gives you more information about your target group. With over thirty years of experience in creating meaningful spaces, Claessens Erdmann, based in Noord-Holland, would be honoured to help you get insight into your specific customer journey.

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Specialists in branded environments
Nationally and internationally orientated
Tailor-made project approach

Customer journey mapping with the help of our agency in Noord-Holland gives insight in your customers

With customer journey mapping, our agency in Noord-Holland creates a visual of every interaction a customer has during the customer journey. It shows interactions from the first point of contact and the initial purchase until long-term brand loyalty. A few of the advantages of customer journey mapping are:

  • You are able to distinguish your customers wishes and expectations versus the experience they had.
  • You will get an objective picture of your sales process.
  • You will discover if your customer journey has a logical order.

A solid, objective and extensive customer journey map leads to a solid base and helps you with successful client service. Customer journey mapping uses the power of storytelling to draw the attention of potential clients, for example with instore communication in places like Noord-Holland. Furthermore, it shows companies how they can serve their clients in the best way.

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Let us help you out

Whether you want a design for your office or you are looking for a retail strategy, we offer custom projects to all our clients. Therefore, we see every new request as a great opportunity to make something creative. Not only are we nationally-, but also internationally-oriented. Are you curious as to how our team in Noord-Holland can help you in the process of customer journey mapping? Phone us via +31 20 428 00 00 or send an email to